At Mayfair School of English our mission is to provide all learners with language training of the highest possible quality at reasonable prices, delivered within an inclusive, caring environment.
The (Managing) Director / Principal can be contacted using the contact details given below for clarification on any of the policies/procedures referred to on this page:
Helen Thompson (Principal)
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The (Managing) Director / Principal provides oversight of these policies and is responsible for setting the educational direction of the school in conjunction with the Proprietor / CEO of the Mayfair Education Group; contact details:
Naeem Ahmad (Proprietor / CEO)
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Health and Safety Policy:
Mayfair School of English is committed to meeting its responsibilities as set out in the Health and Safety at Work Act 1974 and associated legislation and Codes of Practice. Our Health and Safety Policy is designed to underpin this commitment and ensure that all practicable measures have been taken to protect the safety, health and welfare of all Mayfair School of English employees, students and any other persons whose health and safety may be affected by the company’s business.
View/Download our full Health and Safety Policy
Policy on safeguarding the welfare of students:
Mayfair School of English does not accept students under the age of 16. This policy is reinforced and underpinned by our student recruitment practices, enrolment procedures, staff training and our terms and conditions. Although Mayfair School of English is an adult only provider, we acknowledge that all students coming to the United Kingdom to study from overseas are to some extent ‘vulnerable’ in that they may be unfamiliar with their new living environment and circumstances in the United Kingdom; in addition, individual circumstances may require further safeguards as in the case of students with learning or physical disabilities. In order to ensure the well-being of all our students, whatever their individual circumstances, our policy on safeguarding the welfare of students is designed to:
• Ensure that all students are able to study in a safe and secure environment.
• Ensure that all students are aware of the various support services available to them.
• Ensure that all staff are aware of the policy on safeguarding the welfare of students, so that if a problem arises they know who to direct the student to.
• Ensure that all staff, particularly those with pastoral and welfare responsibilities, have provided full disclosure in writing for their suitability of their post and consented to undergo a CRB check to confirm their suitability should the school require this.
• Have clear procedures for monitoring the welfare of students and acting upon any problems which arise where practicable.
View/Download our full Policy on Safeguarding the Welfare of Students
View/Download our full Policy on Safeguarding the Welfare of under-18 students
Commitment to equal opportunities:
Mayfair School of English is committed to providing a work and study environment free from discrimination for both staff and students alike. This commitment aims to eliminate discrimination due to gender, marital status, gender reassignment, race, colour, nationality, ethnic origin, national origin, physical or mental impairment, age, religion, sexual orientation and family status. In all areas of operation, advertising, selection, recruitment, promotion, disciplinary action and redundancy, Mayfair School of English is determined to act in an objective and impartial manner. Underpinning this commitment are our policies on staff selection and recruitment, CPD, non-discrimination and anti-harassment and abusive behaviour, as outlined below.
View/Download our Commitment to Equal Opportunities
Policy on staff recruitment, selection/promotion and CPD:
Mayfair School of English is committed to providing students with the highest possible standards of teaching across the full range of its academic curriculum as well as excellent levels of professionalism and customer service across all other ancillary support services provided by our office staff. In order to deliver on this commitment, the school will explore a range of recruitment models both internal and external to ensure that for each and any position, whether academic or administrative, the right personnel are recruited and retained for the benefit of the organisation. Our policy on continuous professional development is intended to give staff the opportunities to grow within our organisation and foster staff retention.
View/Download our full Policy on Staff Recruitment, Selection/Promotion and CPD
Policy on student enrolments (admissions):
Mayfair School of English is committed to following enrolment practices that ensure that:
• Accurate advice is given to prospective students in all cases, whether they are enrolling via agents or directly, in regard to immigration requirements, suitable programmes of study and accommodation options.
• All students enrolling into the school are correctly registered onto an appropriate programme of study and that, far as practicable, all other related arrangements are in place prior to their arrival.
• All enrolments are processed with reference to other Mayfair School of English policies and procedures as outlined on this page.
View/Download our full Policy on Student Enrolments (Admissions)
Policy on non-discrimination, anti-harassment and abusive behaviour:
Mayfair School of English is committed to providing a warm, inclusive and welcoming environment for work and study, in which all staff and students alike, irrespective of their race, creed, gender, age or sexuality, may feel secure and able to engage productively with their teaching or learning without fear of intimidation or discrimination, whether verbal or physical. The school takes this commitment very seriously and our policy on non-discrimination, anti-harassment and abusive behaviour is designed to make this explicit.
View/Download our Policy on Non-discrimination, Anti-harassment, Abusive / Unacceptable Behaviour and Exclusions
Mayfair School of English is committed to providing academic services of the highest possible standards taking account of both the latest developments in pedagogical theory as well as tried and tested methodologies. Our approach to teaching recognises the fact that all learners are different from one another and is intended to allow each and every individual who enrols onto a course in our school to reach their full potential within their chosen area of study. Our policy on teaching methodology, our policy on learning resources and our policy on students with learning or physical disabilities are designed to underpin our commitment to meet the highest academic standards possible. In turn, these policies are reinforced by the school’s quality assurance procedures, which include: conducting consultations with students on a weekly (class-wide) and monthly (school-wide) basis; regular class observations by academic management; an extensive internal and external CPD programme for all staff; an ‘open door’ approach to ad hoc feedback from students by the (Managing) Director / Principal of the school; and, finally, a comprehensive student complaints procedure (see below). The aforementioned policies are reinforced the Mayfair School of English’s policy on evaluating and improving standard’s, which outlines the school ongoing quality assurance mechanisms, self-assessment activities and strategies for developing the organisation and raising the quality of its services in line with its Mission Statement.
View/Download our Policy on Teaching Methodology
View/Download our Policy on Teaching and Learning Resources
View/Download our Policy for Students with Learning or Physical Disabilities
View/Download our Policy on Evaluating and Improving Standards
Policy on attendance:
In accordance with our commitment to providing academic services of the highest possible quality, Mayfair School of English requires that students studying at the school take their responsibilities as learners seriously as well. As well as being courteous and respectful of other students and staff at all times and bringing appropriate study materials to lessons, we do require that all students at the school endeavour to engage productively in their learning and attend lessons regularly and on time, except where unavoidable external factors such as illness prevent it, both for their own benefit and to ensure there is no disruption to the learning environment for others. Where students require a visa in order to study in the United Kingdom there may be additional requirements in this area relating to the school’s responsibilities as a UKBA Tier 4 Highly Trusted Sponsor of students. However, our policy on attendance exceeds all UKBA requirements and is enforced equally and irrespective of individual students’ nationalities and immigration status.
View/Download our Policy on Attendance
Mayfair School of English aims to provide the highest possible standard of academic and administrative services to all its students. However if for any reason you feel less than satisfied with any aspect of the services we have provided, from your course itself to your accommodation or our facilities, you may contact a member of our academic or administrative staff at any time via our reception where you will be asked to provide more details on the nature of your concerns so that we can take the appropriate action.
View/Download our Complaints Procedure for Students
Policy on disclosure of information relating to accrediting bodies:
Mayfair School of English is committed to complying with the requirements of all accrediting bodies by clearly indicating its relationships with external bodies (accreditations) and disclosing to students and prospective students details of inspection reports from such bodies where applicable. This commitment is outlined in our policy on disclosure.
View/Download our Policy on Disclosure of Information Relating to Accrediting Bodies